In this role, your primary objectives will be to lead, design, and implement the standardization, optimization, and harmonization of global processes. This will be done in close collaboration with the Global Process Owner for Sourcing and other Global Process Program workstreams to enable comprehensive end-to-end process optimization and standardization.

As the Global Process Owner (GPO) for Order-to-Cash (OTC), your primary responsibilities will include:

Driving the execution of the transformation roadmap for the OTC process.

Overseeing the delivery of prioritized transformation projects from inception through to successful completion.

Operationalizing and establishing a sustainable monitoring framework for project oversight and performance management.

Leading, developing, and managing a cross-functional team to support project execution and transformation efforts.

Coordinating functional teams across relevant functions (e.g., Supplier Qualification, Logistics, Purchasing, Information Systems, Master Data, FBS Accounts Payable) to ensure the successful implementation of end-to-end processes, with a comprehensive understanding of upstream and downstream dependencies, process health, and defect management.

Establishing a targeted process vision to guide strategic alignment and transformation.

Identifying gaps to the standard process within the business and developing transformation initiatives through detailed process blueprinting.

Setting up governance structures to ensure compliance and process integrity.

Facilitating required meetings, standardizing decision-making processes, tracking project milestones, managing approved budgets, and integrating transformation projects with other strategic initiatives.

Implementing change management practices and regularly reviewing KPIs to drive continuous improvement.

Developing and executing a comprehensive change management strategy, including targeted communication plans, stakeholder analysis, change impact assessments, and conducting knowledge transfer sessions, as well as identifying and promoting success stories.

Participating in the establishment and ongoing review of KPIs, productivity reports, desktop procedures, training documentation, and flowcharts to ensure the processes remain effective and aligned with organizational goals.